terms & conditions

1. Object

These general terms and conditions govern all agreements between the customer (hereinafter “Customer”) and BACK IN THE DAYS vzw (BITD) concerning all events organised by the latter (hereinafter the "Event(s)").

Customer refers to the person in whose name a ticket is reserved and/or purchased and/or the person who attends the Event.

The Customer who reserves one or more tickets explicitly acknowledges the fact of having read and accepted these general terms and conditions.

2. Reservation

All reservations are made only after receipt of payment of the ticket(s). The offer to make a reservation applies to the extent that the stated period for receipt of payment is respected. This period will be applied very strictly as an event approaches "sold out" status or a price category for Event nears being sold out.

The person or company that makes a reservation is considered to be the customer and guarantees payment of the reservation, even if it must be made out to and sent out to a third party.

The right to cancellation does not apply as the service (the ticket reservation) is effected immediately and concerns services related to leisure activities.

3. Ownership and prohibition of resale

Any form of counterfeiting (including but not exclusively reprinting or faking), in whatsoever form and using whatsoever process, is strictly prohibited and will result in criminal prosecution.

Ticket buyers must comply with the Belgian ‘Act regarding the Sale of Entrance Tickets to Events’ (as published in the Belgian Law Gazette on 30 July 2013). Regular resale or even occasional resale at a higher ticket price than the original ticket price is prohibited. BITD reserves the right to invalidate any resold tickets. The holder thereof may be denied access to the Event, without any right to compensation.

Access to the Event is only granted to the first holder of the original ticket. The holder of copied tickets will therefore be refused admission.

Tickets may not be used for commercial or promotional purposes or made available to third parties without the express authorisation of BITD.

Identity checks on the Customer by the BITD are possible at any time.

4. Liability

Changes to the Event (such as programme) shall not constitute a reason for the refund of the ticket in full or in part. The liability of BITD is (also) excluded in (such) cases of force majeure.

In case of an open-air Event, which may have adverse consequences (eg heavy rain, mud,…), the Customer accepts the risks thereof and can in no way address BITD in this regard.

Tickets shall not be refunded or exchanged for another event.

The loss or theft of the ticket is the responsibility of the Customer and shall not give rise to replacement or refund.

5.  Other rights, obligations and responsibilities

The Customer is not allowed to bring the following objects onto the Event, on penalty of confiscation by security personnel: professional photographic, filming or recording equipment; drinks, cans,; laughing gas, drugs; dangerous objects such as glassware, metal drinking bottles, filled bottles or drinking bottles, fireworks, weapons, sharp objects or other objects which BITD considers dangerous. BITD may amend or supplement this list at any time.

Entering the Event implies acceptance of all the preventive and control measures that BITD and/or the venue holder takes, including possible frisking and searching of bags. Failure to respect these measures shall result in a refused or withdrawn right of access, without any right to compensation.

The official sale of T-shirts and/or souvenirs shall be confined exclusively to the Event. BITD points out to the Customer that any sale outside the venue of the Event is not an official sale and may therefore be counterfeit.

Audio and video recordings will be made during the Event. It is therefore possible that the Customer will be filmed.  By entering the Event the Customer agrees to waive its portrait rights.

BITD can in no way be held liable for damage, loss, theft or any damage to property or person that the Customer suffers as a result of the Event.

It is expressly forbidden to conduct any promotional or commercial activity at the Event without previous permission from BITD.

6. Disputes

Disputes concerning orders must be brought to the attention of BITD by registered mail no later than eight days after receiving the request for payment. Other disputes regarding ticket sales must be reported within a reasonable period of time, and at a maximum of thirty days after the dispute has arisen.

BITD points out the existence of the European Online Dispute Resolution (ODR) platform, which can be consulted at http://ec.europa.eu/odr/. This platform aims to resolve disputes completely online, after submission of an electronic customer form.

These general terms and conditions (and any disputes relating to them) are governed exclusively by Belgian law.

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